Visitor
•
1 Message
Your bill is past due????
I'm having problem with my account. Apps says 'your bill is past due', but it was paid yesterday and our wifi stopped. I think sales personal made stupid mistake on my account. Solve this please
Visitor
•
1 Message
I'm having problem with my account. Apps says 'your bill is past due', but it was paid yesterday and our wifi stopped. I think sales personal made stupid mistake on my account. Solve this please
EG
Expert
•
110.5K Messages
1 day ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAmira
Official Employee
•
4.1K Messages
24 hours ago
Hi user_avypyd! Thank you for reaching out on our Xfinity Forum regarding this billing concern. We appreciate you being a customer with us and for making your monthly payment. I'm not sure why this would have occurred, but we can definitely take a look and assist you with this. Please send us a Direct Message so that we can better help. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Thank you @EG for moving the post over, much appreciated!
0
0