Your bill is overdue emails that are not correct

Hello, we discontinued our service two years ago and even received a refund from Xfinity for overpayment of the pro-rated amount that was communicated to us. We continue to receive frequent emails from Xfinity about our account being past due. I've emailed Xfinity and called repeatedly and still can't seem to get this resolved. After we discontinued service, Xfinity continued to bill us for several months after our account was closed. In our follow up communications with Xfinity we provided the service termination documentation and reference to the refund check we received from Xfinity for overpaying. Every time we've spoken to a representative, we are assured that there is no balance on our account and that the issue will be resolved but it never gets fixed. None of the emails we've sent to Xfinity have received a response. So frustrating.

Responses

XfinityEva

Official Employee

•

1.6K Messages

2 months ago

Hi there! Thank you for visiting our Xfinity Forums for assistance with this recurring issue. We can definitely check the account for the correct charges/credits. May I please ask that you send us a direct message with your full name and service address?

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

EG

Expert

•

109.9K Messages

2 months ago

The concern is not "Community Center / Guidelines" related............ Topic moved here to the proper help section.

0

Billing

user_80ozzd

Your bill is overdue emails that are not correct

XfinityEva

EG

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