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Hello, @brl123! We've edited your username to protect your privacy since it appeared to include parts or all of your actual name, and we recommend avoiding those details in your Forums user info. You are, of course, welcome to edit it to something else at this time if you don't like what we've chosen for you.

Thank you for reaching out with your credit concerns! It sounds like we may have to manually review and apply adjustments (if applicable) since you checked your eligibility here, and it didn't quite work for you. Could you please send our team a direct message?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!