Your account isn't eligible for a credit at this time Sorry, your account has already exceeded the maximum amount of credits.

@XfinityJon​ Its back on now , but this is on on going thing for the last few months. This enttire week the internet has went out. I have been in trouble with my at home job because I need the internet to work. The time it goes out is when im at work. This week ive had to reschedule an exam for school 3 times because each day the internet would shut down due to outages. $5 credits make no sense. Its almost like we're paying for services we cant even utilize properly .Seems like xfinity is getting paid for free at this point. Im pretty sure this will happen tomorrow and next week.....as it has happened for the last two weeks....its every month.

@user_3msz74 I understand this is very frustrating especially with working from home, I would like to take a look at your account. 

Please send us a direct message with your full name and address so that we can assist you further. 

To send a "Direct Message" to Xfinity Support: 

Click "Sign In" if necessary 

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 

Click the "New message" (pencil and paper) icon 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 

- An "Xfinity Support" graphic replaces the "To:" line 

Type your message in the text area near the bottom of the window 

Press Enter to send it.