@XfinitySara​ Hello, 

there is an internet outage in my area, when i am applying for outage credit. it giving me above posted message.

please resolve and apply credit.

@user_2x87t4 Thank you for sharing the error message you are receiving. We can certainly look further into your service adjustment eligibility for the interruption. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.