You'll need to make a payment in person???

suspiration - Thanks for reaching out to us for help with the error you are seeing with making a payment online. I'm sorry you are having trouble with that processing. I love the convenience of paying online and more so autopay since I never miss a payment. You reached out to the right team for help!
Customers can make payments online, through the Xfinity app, by phone, using their Voice Remote, by mail, or in person at an Xfinity Store. For the quickest and most convenient experience, we recommend using the Xfinity app or the Xfinity Bill Pay portal, where payments can be made securely and processed right away.
The error you're recieving may be due to a few reasons. While working with some customers we found an issue with previous payment declining for trouble with the expiration date. Another issue could be due to several small payments being made on the account in the same month from different prepaid cards and that put a hold on the account from online payments for the potential of fraud. It could also be after recent returned payments, such as NSF (non-sufficient funds) transactions or bounced checks, as well as multiple declined payment attempts. In some cases, the system may temporarily restrict certain payment options to help protect the account and prevent potential fraudulent activity. Let's take a closer look together. 

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