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user_rvxxxx
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Visitor

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2 Messages

Thursday, June 11th, 2026 12:39 AM

You'll need to make a payment in person?

I have never had this issue before. I have called and used live chat and no one seems to know what's wrong. They directed me to go to a store in person and the people in the store didn't know what was wrong and couldn't help me. I cannot pay my bill, can you please fix this issue?? Thank you.

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2 hours ago

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XfinityAmandaB

Official Employee

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3.2K Messages

2 hours ago

 

user_rvxxxx Thank you so much for reaching out for help with your payments and not being able to process them online. Not being able to use the app or site would be frustrating when all I need it to pay my bill. When I have run into this error in the past is was normally tied to past issues with payment methods or payments being returned, resulting in a cash-only status. If that is not the case, I would recommend trying a different browser than you normally do to see if you still get the same error. Let me know.   

 

 

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