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user_rvxxxx
1st Topic

Visitor

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2 Messages

Thursday, June 11th, 2026 12:39 AM

You'll need to make a payment in person?

I have never had this issue before. I have called and used live chat and no one seems to know what's wrong. They directed me to go to a store in person and the people in the store didn't know what was wrong and couldn't help me. I cannot pay my bill, can you please fix this issue?? Thank you.

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2 hours ago

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XfinityAmandaB

Official Employee

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3.2K Messages

2 hours ago

 

user_rvxxxx Thank you so much for reaching out for help with your payments and not being able to process them online. Not being able to use the app or site would be frustrating when all I need it to pay my bill. When I have run into this error in the past is was normally tied to past issues with payment methods or payments being returned, resulting in a cash-only status. If that is not the case, I would recommend trying a different browser than you normally do to see if you still get the same error. Let me know.   

 

 

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user_rvxxxx

Visitor

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2 Messages

I get the error on all browsers.

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2 hours ago

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XfinityJohnG

Official Employee

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2.8K Messages

Thank you for attempting that for us. I will be happy to check on that issue further from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message.

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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