"You'll need to make a payment in person. Please visit an Xfinity Store near you."???

I got this message recently while trying to make a payment: "You'll need to make a payment in person. Please visit an Xfinity Store near you.". I went to the office, paid cash to make my account current. I'm still getting the same message. Do I have to start going to the office, because that is very inconvenient.