You'll need to make a payment in person Please visit an Xfinity Store near you.

@XfinityRichard​ no, I am not still in the process of switching banks. I need to update my payment info one more time. When I try to view my list of payment methods or to setup auto pay, the screen comes up but does not allow me to enter anything. When I click the button to just make a payment, I am told I need to pay in store. That isn’t feasible. Need you guys to fix this asap as my due date is coming up this week! Have called and chatted numerous times and received absolutely no help. 

Thank you for that information, @user_qg82e6 To fix the frozen Xfinity payment screen, try using an incognito/private browser window or clearing your browser cache and cookies. If the website remains unresponsive, you can make the payment through the automated IVR by contacting 1-800-Xfinity.

@XfinityRichard​ no I’ve already done all of that. Does not even work over the phone. I need real help, not canned answers. 

@XfinityRichard​ I think I’m going to need whatever you all did to fix things for this user as I’m having the literal exact same problem: https://forums.xfinity.com/conversations/billing/youll-need-to-make-a-payment-in-person/69bc07ad58321463f4415007

please help! 

I do apologize,  @user_qg82e6 I can make sure there is no payment block on your account since you are not able to make payment even through the IVR automated payment system. Can you please DM your full first and last name along with your full service address so I can look into this further for you.

Before, I can do that for account security I would need to send a verification code to either the text number or email address on file that is only valid for 15 minutes. Which method would work best for you?