You will not get your refund

beware - Xfinity will charge your autopay and then do everything in their power to not give you a refund. I called to cancel my services and the agent said my services were cancelled. I got an email that was my cancellation was in process. It was never done and they used my autopay to charge me. I have now been on withe the chat agents four times, getting different stories, no email confirmations and they’ve added new third party chat bots to avoid giving me a refund. It seems like a scam.