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user_bxsbni
1st Topic

Visitor

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1 Message

Sunday, May 25th, 2025 3:13 PM

You will not get your refund

beware - Xfinity will charge your autopay and then do everything in their power to not give you a refund. I called to cancel my services and the agent said my services were cancelled. I got an email that was my cancellation was in process. It was never done and they used my autopay to charge me. I have now been on withe the chat agents four times, getting different stories, no email confirmations and they’ve added new third party chat bots to avoid giving me a refund. It seems like a scam. 

Question

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Updated 

2 days ago

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XfinityBrianH

Official Employee

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1.4K Messages

2 days ago

 

user_bxsbni Thank you for reaching out to us here today to let us know about your recent experience with cancelling your account. You can find some great information on what to expect with your Xfinity refund at the following link https://www.xfinity.com/support/articles/refunds-from-xfinity. I would be happy to review your account to make sure it has been closed properly, Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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Merchant-SandraJ

Visitor

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4 Messages

2 days ago

What third party chat bot?

[Edited: "Soliciting"]

(edited)

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