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h_nato
1st Topic

Visitor

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4 Messages

Monday, August 11th, 2025

You started billing me for TV that you never sent me a box for?

My neighbor told me he pays like 70$/Month for internet that is faster than mine so I finally spent the 45 minutes it takes to get signed into this [Edited: "Language"] and view the billing details;

which FOR SOME REASON aren't in the monthly arbitrary bill you send me.

You've been charging me for cable TV for years?

Cable TV I can't view because you never sent me whatever this X1 TV box thing is?

This Xfinity support system even clearly shows that my TV is -nonfunctional- yet you have just been silently billing me $85/month for TV for YEARS?

That's like, fraud. 

Question

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Updated 

27 days ago

 • Edited

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XfinityDilary

Official Employee

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2.6K Messages

27 days ago

h_nato Thank you for reaching out to our Community Forums. I'm sorry to hear there's a discrepancy with your services. I understand how frustrating that can be. And we'd be happy to help. 

 

Any services you're subscribed to should appear on your billing statement, typically listed on page 3. Just to clarify, are you not seeing any mention of TV service there? If so, could you let us know where you're seeing the TV service listed instead? That will help us better understand and assist you.

(edited)

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h_nato

Visitor

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4 Messages

The bill is non-itemized and doesn't actually detail any of what you are being charged for, which is why i've never noticed I was even paying for TV.

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27 days ago

0

XfinityMatthew

Official Employee

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767 Messages

@h_nato  That is the section to pay the bill. Not the actual statement. Send us a direct message with your full name and the service address, and we can take a look at the account, billing statements and the promotion you currently have. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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h_nato

Visitor

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4 Messages

If you attempt to "Get Details" the page simply crashes as below:

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27 days ago

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h_nato

Visitor

 • 

4 Messages

I tried logging into a different page to get billing details and it similarly crashes.

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27 days ago

0

XfinityMatthew

Official Employee

 • 

767 Messages

@h_nato Send us a direct message with your name and the service address and we can access it all on our end and see what's going on. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

27 days ago

0

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