Anthony92's profile

New Poster

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4 Messages

Fri, Jul 17, 2020 4:00 AM

You all billed me twice

You all billed me twice on my payment and I want my money refunded back to me so someone needs to contact Me

Responses

AnnDeeQ

New Poster

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23 Messages

10 m ago

Good luck with that!  Customer service doesn’t fix bills and none of them will allow you to speak with the billing department or have billing’s number.  Customer “service” stinks!

Again

Expert

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25.6K Messages

10 m ago


@AnnDeeQ wrote:

Good luck with that!  Customer service doesn’t fix bills and none of them will allow you to speak with the billing department or have billing’s number.  Customer “service” stinks!


This may be your experience, but isn't necessarily true for everyone, so please make those references to yourself and not on a global level.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Again

Expert

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25.6K Messages

10 m ago


@Anthony92 wrote:
You all billed me twice on my payment and I want my money refunded back to me so someone needs to contact Me
Your issue has been escalated to the Comcast Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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2.4K Messages

10 m ago

Hi there, @Anthony92

 

I can double-check your account and payment. I want to do my best to help answer your questions. 

 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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AnnDeeQ

New Poster

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23 Messages

10 m ago

@Again 

 

One of the reasons for this forum is to share knowledge.  I shared mine after speaking with several agents and supervisors.  Customer service should be the same globally.

Again

Expert

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25.6K Messages

10 m ago


@AnnDeeQ wrote:

@Again 

 

One of the reasons for this forum is to share knowledge.  I shared mine after speaking with several agents and supervisors.  Customer service should be the same globally.


Your experience may not be the same that other customers may have experienced.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
AnnDeeQ

New Poster

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23 Messages

10 m ago

@Again  I shared my knowledge and experience.  It may or may not be another’s experience, that’s no reason to not share my knowledge.  This is a forum, which means anyone and everyone logging on may share their knowledge, experiences, questions, and add to the topic.  It isn’t strictly a customer-ask-questions-and-customer-service-agents-answer kind of place.  There is already one specific forum topic heading dedicated to that.  The entire forums are not that way or they wouldn’t be called forums.  

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