user_kx1t15 Hello and thank you for reaching out via our Xfinity Community Forums. Promotions like that are often offered to new customers and may not always be available to renew. I'd be happy to review your account and see what options or discounts may be available for you. To get started, please send me a direct message with your full name and service address. I’ll take a look and see how I can help.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
XfinityChristy
Official Employee
•
3K Messages
2 hours ago
How to Send Us a Direct Message:
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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