Visitor

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1 Message

Sunday, August 3rd, 2025

xtra payment processed on my debit card tiday

i recently paid my tv and cable bill a few days ago an unrecognized double oayment was oricessed today in my debit card without my knowledge

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Official Employee

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533 Messages

2 months ago

Howdy user_ie4t5d 👋 Thanks for taking the time to be a part of our community here, and you've come to the right place with your question! Seeing a payment you don't recognize on the account is definitely worth a further look on our end, and I'd be glad to verify the status of any unrecognized payment on the account for you 👍

Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

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