Visitor
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1 Message
Xfinity's Deceptive Practices: "Free" Modem Rental Now Costs $15!
I am beyond frustrated with Xfinity's deceptive practices! Despite receiving an order confirmation email stating that my internet/voice equipment rental is $0.00, Xfinity is charging me for modem rental. Every time I log into my account, I'm prompted to approve a new $15 charge for the modem rental.
I've attempted to resolve this issue through their customer support chat over 10 times, but each representative has only tried to upsell me on additional services instead of addressing the problem. This is unacceptable!
Xfinity, are you deliberately misleading your customers? Is this a tactic to sneak in hidden fees? I demand transparency and honesty!
Has anyone else experienced this kind of deception from Xfinity?
PROOF OF DECEPTION:
I have attached two documents to this post:
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Original Order Confirmation Email: Clearly states that my internet/voice equipment rental is $0.00.
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New Fee Notification: Shows the $15 charge for modem rental that I'm being asked to approve every time I log into my account.
These documents speak for themselves. Xfinity, how do you explain this blatant discrepancy?
UPDATE: I'll be keeping track of any responses from Xfinity and updating this post accordingly. Stay tuned!
EG
Expert
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110.3K Messages
20 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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2K Messages
20 hours ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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