Xfinity

I am requesting an escalation regarding my Xfinity billing account due to ongoing incorrect charges and the lack of a reasonable resolution.

I opened my account in December at a new address and was informed that my internet service would cost around $70 per month. However, after receiving my first bill in January, I noticed I was being charged for a streaming service that I did not want or request. I contacted customer support and was told the service would be removed because I was not using it.

Despite this, the streaming service was somehow added back onto my account by another agent, and I continued being charged approximately $30 per month for a service I neither requested nor used.

As a result, my account balance has increased significantly, and I currently have a past due balance of $258. I recently contacted support to request a payment arrangement, but I was told I did not qualify because the balance was too high. The issue is that the balance became unmanageable largely because of repeated charges for a service I previously asked to have removed.