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user_rqtvs2
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Visitor

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2 Messages

Wednesday, August 13th, 2025

Xfinity wrongly charged us for 500mbps plan

I opted into 300mbps plan on July 14. Today, I received a bill saying I've upgraded to 500mbps plan which I never did.

Please refund the excess amount charged and ensure it doesn't happen again.

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Updated 

1 day ago

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EG

Expert

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112.6K Messages

2 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityChristy

Official Employee

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2.2K Messages

2 days ago

 

user_rqtvs2  Thank you for reaching out to us on the Xfinity Community Forums. I'm so sorry to hear about the incorrect charge on your bill. I understand how frustrating it is to be billed for a service you didn't request, and I want to help get this sorted out for you.

I'd be happy to review your billing and make sure your account is accurately set to the 300 Mbps plan. To get started, please send me a direct message with your full name and service address. Once I have that information, I can securely access your account and begin making the necessary changes.

 

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user_rqtvs2

Visitor

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2 Messages

I've already changed it to 300Mbps plan, but have been wrongly charged for the last two months. Please issue a refund for the same.

I couldn't find your name in the direct message list. Can you please drop an email to me or direct message me?

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1 day ago

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XfinityDena

Official Employee

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3.5K Messages

@user_rqtvs2 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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