Visitor
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1 Message
XFINITY WON’T REFUND MY MONEY
XFINITY OFFER ME A FREE MOBILE LINE AND IT WASN’T FREE AT ALL !! THEY TOOK 2 MONTLY BILLS OF MY BANK ACCOUNT. I HAVE CALLED SEVERAL TIMES BUT NOBODY RESOLVES THE ISSUE!!! EVERY CALL IS OF AT LEAST 40-50 MIN. THEY KEEP TRANSFERRING MY CALLS AND THE NEXT AGENT IS WORSE THAN THE PREVIOUS.
I HAVE BEEN A CUSTOMER FOR 15 YEARS AND LOOKS LIKE IS TIME TO LEAVE, PERIOD.
XfinityVianney
Official Employee
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2.4K Messages
2 hours ago
Thank you for reaching out. I'll be glad to review the offer and charges. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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