Xfinity won’t let me pay my last bill after I cancelled my services

I cancelled my xfinity internet because I no longer require the services and I’m trying to pay my bill. Xfinity’s app which I have downloaded and fully updated will not let me pay my bill it says access not authorized. I spoke to an agent through the live chat function and I still wasn’t given a path through which I can pay my bill and told me I have to wait until 30 days after the cancellation date. I’ve been trying for three days now and the bill says “overdue” in bold red font, even though xfinity as an entity refuses to allow me to pay the bill until thirty days. If this is the case shouldn’t my bill not be labeled as “overdue” since they are the ones who will not allow me to pay under any circumstance? I’ve been trying to somehow get my bill paid for 3 days now and I don’t know how this will affect my credit. I’m honestly deeply disturbed by how unethical and uncommunicative this process has been. And how profoundly difficult and borderline impossible xfinity has made it to receive clear communication and bare minimum customer transparency. If you refuse to let me pay my bill even though I’ve been trying for threee days since the due date, shouldn’t you remove the past due notice? And be able to ensure to me that this will not be financially noted as a failure on my part since it is all happening on your end?

Responses

XfinityThomasC

Official Employee

•

2K Messages

5 months ago

Hello @user_842768

I'm sorry for the inconvenience of paying your final bill. Here, we are a part of the Comcast Corporate team and can assist you with all issues on the account, but we are not authorized to take payments over social media for account security. Besides the Xfinity App, you can also pay online https://www.xfinity.com/bill-pay. Have you also attempted to speak with an agent by phone? I would recommend that you call in on the mainline at 1-800-934-6489. You can also visit the nearest Xfinity Store https://www.xfinity.com/local/store-offers?q=47.6522%2C-117.3851 where they offer a bill pay kiosk.

We would be happy to troubleshoot the Xfinity App or review your account to determine why the app is blocking you from paying if these methods are not working. Please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

user_842768

2 Messages

hi, yes as I already detailed on the original post that I wrote out, I did already attempt all of the suggestions you wrote out in your opening paragraph multiple times. I attempted to pay online, I spoke to an agent over the phone, and I also spoke to an agent through the online chat options. At every turn a solution was never provided and I was not given the opportunity to pay my bill thereby retaining the bright red "overdue" message on my account which is potentially affecting my credit score due to xfinitys own negligence.

Finally, when it comes to your offered solution of "review[ing] [my] account to determine why the app is blocking [me] from paying," the aster I was given, (as I already stated on my original post, once again) was that I am not allowed to pay my bill until 45 days after my cancellation. To reiterate for the third time more simply: Xfinity puts customers in situation where: 1. you cancel your services, 2. upon cancellation they themselves do not allow you to pay your bill until more than a month has passed from he day in which you cancelled, even if you are begging and pleading to pay it, 3. your account is vulnerable to late payment fees because of the barriers that xfinity itself set up for you, 4. your credit score will more than likely be affected.

I will attempt to send this exact message through the direct message tab you suggested, and initiate my 6th attempt to communicate with xfinity to date.

5 months ago

XfinityPaula

Official Employee

•

1.2K Messages

@user_842768 Thank you, and thank you for the direct message. I will follow up with you there to help with the account and issues. I'm sorry that you have been having this issue with each attempt to resolve the trouble on your side. I look forward to fully helping out and finding the correct resolution for us.

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5 months ago

user_ds3gag

1 Message

@user_842768 I'm in a similar situation; were you able to get a resolution?

3 months ago

Billing

user_842768

Xfinity won’t let me pay my last bill after I cancelled my services

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XfinityThomasC

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