Xfinity wont cancel my services.

I have called and canceled my services three separate times since 03/20/25. I have three different cancelation numbers. Xfinity continues to charge and bill me for services I am no longer utilizing.

How many more months do I have to call? I don't even live in an area where Xfinity services anymore.

Please just cancel my services and stop billing me! I can't keep doing this.

Responses

XfinityOrlandoM

Official Employee

•

2K Messages

17 hours ago

@user_odkkpy

Thanks for reaching out to us, I do apologize for any inconvenience in getting your service cancelled and I will be happy to make sure that this is all resolved and taken care of. Please send us a direct message including your first and last name and your complete service address

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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user_odkkpy

Xfinity wont cancel my services.

XfinityOrlandoM

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