Visitor
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3 Messages
XFinity will not apply ACP credit even though I’m approved!
I have spoken to several Xfinity agents and I’ve even called. My ACP credit was removed last month and they told me I was up for renewal but when I checked with the ACP program it is not supposed to be removed off of my account. So I did as Xfinity told and I reapplied then they voided out all of my information and said I needed to do it again then it gave me a bunch of error codes. I have turned Xfinity into the FCC for breaking rules and guidelines even though they are supposed to honor this credit. It’s breaking the law and I hope you get in a lot of trouble for lying and not doing your job.
EG
Expert
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116.7K Messages
2 years ago
The concern is not "Home Networking" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
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2.3K Messages
2 years ago
@user_b4d644 Thanks for connecting with us here. We are sorry to hear about your experience, and we are happy to look into this for you. Please send us a Direct Message with your name and complete service address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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• Press Enter to send your message.
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