Visitor
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3 Messages
Xfinity, why was I billed after cancelling for service you won't provide?
Hello Xfinity. I cancelled on December 16 at the Xfinity store, with the receipt. I used my own equipment, so I've never paid any rental charges.
My paying date would've been December 18, for the next service period, late December - late January. Which I am not receiving, since I cancelled before the payment date.
Xfinity charged me on December 18 for services I will not receive, since I cancelled ahead of my payment date. Why did Xfinity charge me for service they are not providing?
XfinityRoberto
Official Employee
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2.1K Messages
2 months ago
Hello and welcome to Comcast @Baelzar! Thank you so much for reaching out to us regarding your recent bill. You are in the right place and we are happy to assist you today. Now normally when you cancel your services we do send out a revise final bill charging you for the days you had service with us.
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user_fmlyrd
Visitor
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3 Messages
10 hours ago
Hello Xfinity NOW Moderation Team,
I am submitting this post as a formal billing dispute and request for moderator-level review regarding unauthorized charges that have continued after confirmed cancellation of my Xfinity NOW service.
Timeline & Key Facts:
I moved to another residence in October 2025 and cancelled my Xfinity NOW service at that time through an Xfinity agent.
The service was cancelled and has not been used since.
Despite cancellation, I have been billed $30 per month for four consecutive months, totaling $120.
I did not enroll in AutoPay, never authorized recurring charges, and did not consent to continued billing.
Over the past four months, I have contacted Xfinity multiple times, completed numerous troubleshooting steps, and made repeated requests to remove my payment method.
I was repeatedly assured that the issue had been resolved and that a refund would be issued, yet the charges have continued.
At this stage, these charges constitute billing for services not rendered and unauthorized recurring charges after cancellation, despite repeated notice.
Under consumer billing protections, including principles reflected in the Fair Credit Billing Act (FCBA) and FTC consumer protection standards, consumers may not be charged for services they did not authorize or continue to be billed after cancellation once notice has been provided. Continued billing after notification raises billing compliance and authorization concerns.
Requested Resolution:
Immediate cessation of all billing activity
Immediate removal of my payment method from the account
Full refund of all post-cancellation charges ($120)
Written confirmation that the account is closed and no future charges will occur
I am requesting escalation to a Xfinity NOW moderator or billing specialist with the authority to fully resolve this matter. I am seeking a prompt and documented resolution, as prior customer service contacts have not corrected the issue.
Thank you for your attention and assistance. I look forward to your response and written confirmation.
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