Xfinity versus Scripps

Question

I am requesting customer service and billing give me a credit for all of the time that I have not been able to see WTVR (CBS). I just switched to you all from Verizon because I thought you were a better deal. For the last month that has not been the case. Contact me immediately or I will switch providers. This is extremely frustrating!!!

XfinityAmandaB · Answer

user_3sy2zv Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you love, and a number of reasonable offers have been made that they haven’t accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/programmingchanges.

Billing

user_3sy2zv

Xfinity versus Scripps

XfinityAmandaB

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