Xfinity - Value as customer only when you are new, Loyalty Not rewarded

Xfinity has consistently made it where I am purchasing way more services than needed. Then of course, it is my job to remember that I will be charged double when the year is up. When you speak with customer services, they then give you the good old hokey pokey sales pitch, leaving you believe that your services will be one price, but NOPE, that was only one month with a credit.

My biggest complaint is that they are now offering a $40 for 5 years to new customers only, a plan that is a perfect fit for my home's needs... I have been told that because I am already a customer, I do not deserve to receive the plan that meets my needs the best. They tried to give me more; they tried to give me less but absolutely refuse to give me the promotional plan that is plastered everywhere. 

Now, the absolute best part of all of this is, when I asked customer service, via phone call, that if I cancel my services and my son then signs up for Xfinity, he will qualify for the $40. for 5-year plan. The customer service representative said a firm YES. Sayyyy Whaaaat? I am disappointed and honestly disgusted in Xfinity, and I suppose Comcast as well. When did it become ok to disregard the value of existing customers? So, now, I will most likely cancel my internet services, and NO, my son will not be signing up... and I will make it very clear in all of my social media, church groups, neighbors, and my work that Xfinity is Hokey Pokey and does not value their customers. Can I ruin their profits? Nope, but I can know that they will lose several possible new clients, explaining that even if they need to pay a bit more somewhere, better customer value may be found. 

This is not about $, though saving $40 or more monthly is helpful, this is literally finally seeing a plan that meets our needs but told we are not valued enough to be eligible!!!!!

So a big high five to the patient chat reps who are sadly stuck defending a pathetic customer service policy, and well, unless this changes, a big bye-bye to Xfinity once I utilize the "gifted" credit....