4 Messages
Xfinity using debt collectors without resolving the case file with than and without send any postal mail
Be careful of using Xfinity services!
Bought 1 GB mobile plan started with 10$ monthly after couple of years slowly it went to $30 than started billing $70 per month just crossing a small data also .So I disconnected first day of the billing start date i noticed they charged again for that month I tried couple of times to reach the billing dept but always go to dept with low level support center they will address customer concern just create a tickets , I mentioned about my concern to that support team and told to waive off the charges and she explicitly promised that will be addressed and opened a case <Edited: Personal Information> i do not received any call or mail than suddenly now i received mail form collector agency for $100 bill .
Xfinity not only makes false charges to its customers, They use debt collectors without post mail because they don't mind hurting their customers' credit , I am a customer of xfinity for last 15 years and still holding the internet and TV but they lease worried about the customer.
XfinityRay
Official Employee
•
2.7K Messages
4 months ago
Hi there, user_a6ws97! We would be happy to check further on your account and ensure all of the charges are correct. When you close your account we send communications through USPS to the mailing address on file.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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