Xfinity Took $96.50 From My Account For Non-existent Charges

In early October 2023 I called Xfinity to inquire about my internet bill. The CSR told me that if I added my mobile phone she could give me both services for $55 per month. Needless to say, I immediately jumped at the opportunity to save money. They sent a mobile phone, which I activated with them October 8, 2023. In the two months and three weeks that I had Xfinity mobile service, I paid $81 10/05/2023; $66.48 10/30/2023; $63.38 11/24/2023; $51.87 12/26/2023; and $20 in late fees on 12/28/2023. I called Xfinity 12/28/2023 and asked them for my porting pin to port my number back to MetroPCS. They checked my account, saw that my account balance was zero. After trying, and failing to convince me to stay with Xfinity mobile, the CSR gave me the information to port my number, unfortunately for me, the information she gave me was incorrect. In addition, immediately after I ended the call with Xfinity, they debited my account for $96.50. Upon discovering their thievery, I contacted them, the rep told me that it was for my December bill, I asked for a supervisor, they placed me on hold for over 20 minutes, then hung up on me. I called back and asked for a supervisor, after being placed on hold for yet another 20 minutes, a immature idiot, came on the phone and introduced herself as the supervisor. At first, she resisted my request for a refund, until I told her that I filed a complaint with the FCC. She placed me on hold for yet another prolonged period of time, only to return and told me that she tried processing a refund but my bank wouldn't allow her to do so because she didn't have my account information. I had to have my bank shut my debit card down to avoid any additional fraudulent charges from Xfinity. After discovering that my number wasn't ported I contacted MetroPCS, who placed a conference call with myself, and Xfinity, the Xfinity rep was extremely nasty. She didn't even care that the call was being recorded. She finally gave the MetroPCS CSR the correct information to port my number. The entire process has been degrading and dehumanizing. I would never recommend any of Xfinity services to anyone, family, friends or foe. Xfinity is the worse company to do business with and I'm making it my mission to spread the word about my God-awful experience with Xfinity!