Visitor
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1 Message
Xfinity taking my money
I contacted xfinity to cancel my plan way in advance but I keep getting cha
rged and now I have a huge bill that was taken from my account. I shouldn't have owned anything since I was up to date and now they took my money and when I tried to get help no one did anything
XfinityMatthew
Official Employee
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334 Messages
16 hours ago
Hello user_90b33k , Sorry to hear that your cancellation was not completed on the requested date. We would be happy to check and see what is happening with the account. Please send us a direct message with your full name and the address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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