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user_dgtn92
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Tuesday, August 6th, 2024 6:59 PM

Xfinity suspension emails

I keep getting emails from Xfinity that my service will be suspended if my bill isn’t updated. This is the email I’ve got. I called when I got the first one and I was told it is probably a Fraud email and to delete it And I did, but I still keep getting them every couple of days and would like to know why

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2 months ago

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XfinityKrista

Official Employee

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1.5K Messages

4 months ago

Hello @user_dgtn92, thank you for taking the time to reach out on social media.  I understand your concern with the emails, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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user_d2f34e

Visitor

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6 Messages

Funny how I get the fake suspension email after talking to your support about ticket and scheduling appointment. What is the connection within Xfinity?

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2 months ago

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user_vlztn7

1 Message

4 months ago

I got the same type of emails from "ForeTees" today,  it says "Your Xfinity Service Suspension Due to Billing Issues" Then it wants you to click on a link to update your payment information... THIS IS AN OBVIOUS SCAM.  NEVER DO THAT!!!  Always log into your account as normal and see if it actually has an issue (it won't), and update it there... 

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Expert

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31K Messages

@user_vlztn7​ 

I got the same type of emails from "ForeTees" today,  it says "Your Xfinity Service Suspension Due to Billing Issues" Then it wants you to click on a link to update your payment information... THIS IS AN OBVIOUS SCAM.  NEVER DO THAT!!!  Always log into your account as normal and see if it actually has an issue (it won't), and update it there... 

Report abuse or phishing here.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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4 months ago

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user_aab79b

Visitor

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5 Messages

3 months ago

I also keep getting these emails EVERYDAY. I forward them to abuse@comcast.net. this website they use looks so authentic. You have to click on the address or hover cursor over to see it's not from xfinity or comcast.

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Expert

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31K Messages

@user_aab79b​ 

I also keep getting these emails EVERYDAY. I forward them to abuse@comcast.net. this website they use looks so authentic. You have to click on the address or hover cursor over to see it's not from xfinity or comcast.

I wouldn't click on anything in those emails; hovering your cursor over the links is a safer way to check things out.  Of course, going to the email website and checking for the Xfinity logo for verified mail is also a smart way to check if the email is legitimate.  😉

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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3 months ago

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