Xfinity Support

I received a call regarding some equipment that was not returned. I do not have this device. This must be a ghost equipment on my account. I’ve never utilized anything else other than the Xfinity internet box.

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XfinityNasser

Official Employee

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39 Messages

3 hours ago

Hi, @user_4456j7. Thank you for reaching out over the Xfinity Community Forums to address equipment that you were called about. Surprise phone calls are not part of the experience that we want for you.

A lot of Xfinity plans offer a free Xumo box (previously called a Flex box) that allows members to install streaming apps to enjoy on their TVs. If not used, it can be easily forgotten about.

Does that sound familiar?

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user_4456j7

Visitor

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4 Messages

3 hours ago

The Category doesn’t give Xfinity Support as an option

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XfinityNasser

Official Employee

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39 Messages

Thanks for including a screenshot. That doesn't appear to be the correct menu list.

Feel free to follow this link with visual instructions on how to create a direct message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

(edited)

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3 hours ago

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user_4456j7

Xfinity Support

XfinityNasser

user_4456j7

XfinityNasser

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