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user_qapvz2
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Visitor

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1 Message

09/30/2026 10:08 AM

Xfinity support

I need to speak with an agent who can actually help remove a service fee that i was told by the technician would be waived that the virtual ai or chat agents can't seem to handle.  Tried to escalate to a manager and was told I would get a call back and of course that never happened. 

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1 hour ago

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XfinityBillie

Official Employee

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4.4K Messages

2 hours ago

 

user_qapvz2 Thank you for taking the time to reach out to us here on our Xfnity Forums. I understand the concern is regarding a service fee on your bill that would be taken care of and waived. I would be more than happy to help you with reviewing the account to see why that charge was applied. Please send us a DM to Xfinity Support with your full name and address to get started. 

To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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XfinityBillie

Official Employee

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4.4K Messages

1 hour ago

 

user_qapvz2 Thank you for taking the time to reach out to us here on our Xfinity Forums! I'm happy we were able to get that charge taken care of for you and I hope you have a great rest of your week and an amazing weekend. 

 

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