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user_xdinsh
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09/06/2026 11:14 PM

Xfinity Support

Hello, we would like a refund and reinstatement of our $1 movie rental voucher for "The Death of Robin Hood". We can't watch anything without closed captions. We know how to turn it on and off and it's always on and this movie did not offer them. I would suggest you put information like this in the movie description. I think this is the second time this has happened to us.

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1 hour ago

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XfinityAldrik

Official Employee

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2.7K Messages

1 hour ago

Thank you for reaching out to us on our community forums @user_xdinsh! Not being able to enjoy a movie because closed captions aren't available would certainly be disappointing, especially after using your voucher to rent it.

 

There is currently a known issue where closed captions are not displaying properly for The Death of Robin Hood even when they are enabled. While we do not have a way to reinstate a redeemed voucher, we'd be happy to review the rental and discuss available options regarding the charge.

 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
 
Here's the detailed steps to direct message us:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here.

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