@user_s4m5j9 thank you for using the Xfinity Community Forums page to reach out today. I understand that you would like to address concerns tied to an inactive account billing. I would be more than happy to assist you with getting that cleared up. Just to confirm, this will be regarding a residential service account and not an Xfinity Mobile account, correct?
Okay. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
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In the "To:" line, type "Xfinity Support".
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Type your message in the text area near the bottom of the window.
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EG
Expert
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119.4K Messages
13 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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2.2K Messages
13 hours ago
@user_s4m5j9 thank you for using the Xfinity Community Forums page to reach out today. I understand that you would like to address concerns tied to an inactive account billing. I would be more than happy to assist you with getting that cleared up. Just to confirm, this will be regarding a residential service account and not an Xfinity Mobile account, correct?
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