Visitor
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1 Message
Xfinity Support
My billing statement name is misspelled and does not match the account name. How do I resolve this issue?
Visitor
•
1 Message
My billing statement name is misspelled and does not match the account name. How do I resolve this issue?
EG
Expert
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119.3K Messages
13 hours ago
Moved here.
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XfinityAldrik
Official Employee
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2.6K Messages
12 hours ago
Thanks for reaching out @user_pkx2ho. I can certainly see why you'd want the name on your bill spelled correctly! This will require fully authenticating the account.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
P.S. Thank you @EG for helping get the post moved to the Xfinity Support section so we could assist further!
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