Visitor
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1 Message
Xfinity Support
Greetings,
I have been a faithful customer for 7 years and always made payments as I could. This year have been rough for me financially and health wise. So March, I heard my payments didn’t go through so last week Friday I spoke to a chat agent and asked can I make a payment arrangement so I can at least pay by the 24th when I get paid. They said ok and they even set it up. I was rushed to the hospital Saturday for stroke symptoms, while in the hospital I got a call that my services was turned off and would now have to pay the 534. I am home now but bed ridden and have an aunt that stays with me that is elderly and have a slight mental disability that need the services to function. Even in the hospital I tried to reach out and every one said what I know because of the broken agreement, I can’t get it restored without the payment, but as a multiple stroke survivor, I need some type of assistance please.
XfinityJamesC
Official Employee
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2.8K Messages
2 hours ago
Greetings, @user_zxk1gl! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these recent billing issues. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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