Visitor
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1 Message
Xfinity support
I payed my bill yesterday and my service still haven’t been resumed it keeps saying I have an outstanding bill and also my xfinity gateway saying unavailable. I talk to probably 5-10 agents and they didn’t resolve anything then saying yall will email me with a support ticket never got it never got any email updates from yall.
XfinityQuemekia
Official Employee
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1.1K Messages
23 days ago
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_3xywb7
Visitor
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1 Message
6 hours ago
I'm having problem with my internet intermittently going out in the early morning. I had an Xfinity technician come out and rerun a new line but I'm still having problems with outages in the area.
i.e is not just me it's an outage in the area.
The line that I had originally runs underground which I like he ran a new line that over the air I I think the problem is not the line in the ground. I think the problem is in your system somewhere
What I would like is to keep the underground line like it was because that's not the problem.
I want somebody to come out and check to see if the original underground line what's the problem which I do not believe it was and I wanted it that way
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