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user_qfb1az
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Saturday, February 21st, 2026 9:19 PM

Xfinity Support

Hey I’ve been getting charged for equipment we’ve never received or had with our plan and have been getting charged for years. A long time ago when I was late on payment I brought it up asked what it was the employee wasn’t understanding me and said it was an activation fee every month so that’s what I thought it was but now looking again I’ve been getting billed for equipment and it was never fixed. Is there a way I can get credit for that because I’ve lost a lot of money for it.

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1 month ago

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XfinityBrianH

Official Employee

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2.1K Messages

1 month ago

 

user_qfb1az Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_qfb1az

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@XfinityBrianH​ 

the name is under my mom it’s should be [Edited: "Personal Information"]

And it’s [Edited: "Personal Information"]

i couldn’t find where xfinity support was 

(edited)

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1 month ago

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XfinityDilary

Official Employee

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3.2K Messages

user_qfb1az. For security, we recommend you send the information privately. 

 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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