Visitor

 • 

2 Messages

Thursday, February 19th, 2026 9:23 PM

Xfinity support

Hello 

I’m just trying to find out why Xfinity didn’t payoff my phones from Verizon and they debit my checking account for 1360 and some change. 

Oldest First
Selected Oldest First

Official Employee

 • 

1.1K Messages

3 hours ago

 

user_q4ob0p we can certainly look into this for you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

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