Xfinity support

I need to be contacted about stolen equipment. I am currently at the police station filing a report.

Responses

Oldest First

Selected Oldest First

XfinityMatthew

Official Employee

•

2K Messages

5 months ago

Hello user_id5p4i sorry to hear about your stolen property. I hope you and the rest of your household are doing okay. We can certainly assist you with this. What equipment got stolen?

2

0

U

user_id5p4i

Visitor

•

2 Messages

I appreciate the sentiment. It was my gateway that I had in my car to return. I have a police report number.

Like

Reply

5 months ago

0

Should be no worries. We will be able to take care of it. Can you please send us a direct message with your full name and the service address? We will be able to access the equipment once we locate the account.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

5 months ago

0

Billing

user_id5p4i

Xfinity support

XfinityMatthew

user_id5p4i

XfinityMatthew

New to the Community?