Visitor
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1 Message
Xfinity Support
Hello,
I called the agency my collection was supposedly sent to, but they didn’t have me in their system. I was told the account was sent back to Xfinity. I’m trying to resolve this, but I’m not sure which number I should be calling or who currently owns the debt.
Could you please confirm the status of this collection and provide validation for the balance? I was originally told it was around $300 and had been sent to IC Systems, but they no longer show it.
Thank you.
XfinityAlfonso
Official Employee
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2.3K Messages
5 hours ago
Hello user_svfj2d thanks so much for taking the time to reach out here via our Xfinity Forums! We would love to provide as much information as possible regarding your collections agency questions.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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