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user_hm1d9y
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Wednesday, January 28th, 2026 9:00 PM

Xfinity support

My name is [Edited: "Personal Information"]  I reside at [Edited: "Personal Information"]. I keep receiving a bill for $129. I'm assuming it's for the 3 days that I had the Xfinity streaming that did not work any of those three days. We had technical support online help and at my home but nothing worked so I cancelled it. I should not have any charge when I wasn't able to use the service at all. 

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4 hours ago

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XfinityAmandaB

Official Employee

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2.9K Messages

4 hours ago

 

user_hm1d9y Thank you so much for stopping in for help with this bill. I would be more than happy to take a look for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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