Xfinity Support

I am receiving notifications stating that my Xfnity internet account is past due. Per Xfinity's customer service line I am not past due. Online my balance owed is different than on the App & also in the text messages I am receiving. Xfinity has notified me of *three* different amounts owed. I contacted customer service & was told that my bill would be adjusted & I would owe $14.95 (my regular recurring monthly charge) by 1/21/2026. PLEASE HELP. This is frustrating & stressful. I am being threatened that I will lose service. I was promised that this would be taken care of & is has not been. This experience has made me consider discontinuing service with Xfinity. HELP ME. FIX MY BILL. Please.

Thank you,

[Edit: Removed Personal Information]

Responses

Oldest First

Selected Oldest First

EG

Expert

•

115.3K Messages

6 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityEva

Official Employee

•

2.2K Messages

5 hours ago

@user_qcecn1 Thank you for taking the time to reach out after this experience. We want to assist further with this. May I please ask that you send us a direct message with your full name and service address to get started?

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Billing

user_qcecn1

Xfinity Support

EG

XfinityEva

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