Good Morning, @user_ylnv0v! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! If you have followed the refund instructions received within the email, you should exact the refund within 3-5 business days. Did you receive an email that provided steps to redeem the refund?
No I did not. I received a confirmation number over the phone for my internet which was cancelled a week and a half ago and no refund is posted. I was a victim of you mobile phone scam as well. It appears the phone has been returned and would like a refund of the taxes and fees I was charged for the phone I did not want and confirmation I will not be charged for anything else from you in the future (I am still receiving emails that my next mobile bill is due in October)
Gotcha, thank you so much for clarifying that for us @user_ylnv0v! With our refunds, they can take 4-6 weeks to fully process. You will receive an email with the step-by-step instructions to receive the refund back to the card on file or a virtual gift card. We are unable to speed or push that process along any further. If the cancellation was fully completed, you should expect the email within 30 days of cancelling the services to redeem the reward. Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future, if needed, we may invite you to send us a Direct Message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
That is a great question, @user_ylnv0v! Since you did refuse the device, once it has been received, it would notice the line to be cancelled. Did you speak with someone when you refused the delivery?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
It looks like the line is still active on the app and I’m still getting emails about billing. I talked with you guys trying to cancel before it was sent, called again after it was sent, spoke with FedEx and reused the delivery
XfinityAdrienne
Official Employee
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1.4K Messages
5 days ago
Good Morning, @user_ylnv0v! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! If you have followed the refund instructions received within the email, you should exact the refund within 3-5 business days. Did you receive an email that provided steps to redeem the refund?
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