Visitor
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1 Message
@xfinity support
Hello, I have been wrongfully billed at my old address for almost 2 years. I am seeking a refund, but have called Xfinity around 5 times. I speak to multiple people with nothing done. I have been falsely promised an email and a refund. It would be at least $1800 in funds. The service I've received is so bad that I will never use Xfinity again. I want my money back. What do I have to do? Threaten legal action?
Latoque
Expert
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29.7K Messages
19 hours ago
Moved from Email forum
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XfinityAmira
Official Employee
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4.2K Messages
19 hours ago
Hi user_e5tfh4! Thanks for visiting our Xfinity Forum and for letting us know about this billing concern. My team would be more than happy to further look into this for you. Please send us a Direct Message so that we can better assist. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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