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Visitor

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4 Messages

Friday, June 6th, 2025 8:57 PM

@xfinity support

Hello, I have been wrongfully billed at my old address for almost 2 years. I am seeking a refund, but have called Xfinity around 5 times. I speak to multiple people with nothing done. I have been falsely promised an email and a refund. It would be at least $1800 in funds. The service I've received is so bad that I will never use Xfinity again. I want my money back. What do I have to do? Threaten legal action? 

Expert

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29.7K Messages

21 days ago

Moved from Email forum

Official Employee

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4.2K Messages

21 days ago

Hi user_e5tfh4! Thanks for visiting our Xfinity Forum and for letting us know about this billing concern. My team would be more than happy to further look into this for you. Please send us a Direct Message so that we can better assist. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

Visitor

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4 Messages

Ive gotten no reply from you

Official Employee

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2.4K Messages

 

user_e5tfh4, Hi there! Thanks for reaching back out. Hmm. That is strange. Were you able to send over a direct message?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

Yes i did to xfinityamira

Official Employee

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2.4K Messages

 

user_e5tfh4, That is strange. I am not seeing the direct message. Would you mind sending another one to the Xfinity Support handle? Please try again by clicking the "direct message" icon on the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

4 Messages

I need a refund for my $1800+ that I'm missing because the move function glitched back when I used it 2 years ago. 

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