1 Message
Xfinity support
Price doubled without any notice, I’ve been trying to contact someone but get stuck talking to a robot that prompts the same questions in response to everything I say. Needless to say I’m over XFINITY and paying absurd prices for mediocre service that is buggy 9/10 times.
XfinityAbby
Official Employee
•
44 Messages
10 days ago
Hello, @user_senwq2, I am sorry to hear that you have had trouble getting through to us. I know it is very important to make sure your billing is at a price within your budget. I would be happy to go over any promotions with you and help you get this resolved. Could you please send us a direct message with your name and address so that we can assist you with this.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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