1 Message
Xfinity Support
In December of 2024 my Internet only bill went from 96.39 a month to 122.39 a month. This is a significant increase with no explanation. How can I speak/chat with a real person about this? If I can't get this resolved I will need to switch to T-Mobile, Starlink or one of the other providers in my area.
XfinityEricB
Official Employee
•
1.8K Messages
18 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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