1 Message
Xfinity Support
Name: [Edited: Personal Information]
Address: [Edited: Personal Information]
Phone: [Edited: Personal Information]
Acct #: [Edited: Personal Information]
I have been charged $200.00 for a TV CABLE BOX that was returned. I believe I returned it to the [Edited: Personal Information]
Please reimburse the $200.00
because the TV BOX was returned.
Thank you,
[Edited: Personal Information]
XfinityDena
Official Employee
•
2.4K Messages
8 days ago
@user_f2hfd1
I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your billing. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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