1 Message
Xfinity support
I recently added the xfi complete unlimited data plan for $25. Once I completed the addition it showed that my new bill would be over $100 more than my previous plan. I don’t know what the new charges are for but if this is what the price is I want to go back to my old plan. Thank you.
EG
Expert
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107.1K Messages
2 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChristy
Official Employee
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1.6K Messages
2 months ago
Hello user_be0b82, thank you for reaching out via our Xfinity Community Forums. I would be concerned with an increase on my bill like that and want to find out what is going on for you. To get started can you please DM us your full name and address?
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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