Xfinity Support

I’ve been an Xfinity customer for a couple years. Recently my internet bill DOUBLED from $65/month to $121/month. The only service we pay for is internet, and $121/mo for internet alone is unreasonable. My wife and I recently had a baby and we need that money for other things.
I need to know if there are any other promotions that can be applied to our account in order to lower the price. If not, I’m afraid I’m going to have to change internet providers.

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XfinityThomasB

Official Employee

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1.5K Messages

2 months ago

Thank you for reaching out user_ab2212! Excited to help. Have you checked out our Plan Builder (https://www.xfinity.com/planbuilder) by chance? You may also try shopping our Xfinity Deals online (https://www.xfinity.com/learn/deals) (just make sure to click "Sign in here" first), or simply log in to My Account (https://login.xfinity.com/login) and you can manage your services that way!

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user_ab2212

2 Messages

Yes, I have checked the plan builder, and if I drop my internet speed a significant amount, I can pay $10 to $20 less per month, which is not acceptable.
I can switch to Metronet and get a full 1GB internet speed (200 mbps more than what I’m getting now) for $50/month for the first year, $65/month for the second year, $85/month for the third year, and then $95/month after that. So even when the price jumps to its full amount, 3 years from now, I will still get faster internet speed for less money.

Is there anything you can do to keep my business, or must I go through the pains of switching providers?

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2 months ago

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XfinityBenjaminM

Official Employee

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1.6K Messages

user_ab2212 We'll continue assisting you in Direct Message.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

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EG

Expert

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107.1K Messages

2 months ago

@user_ab2212 @XfinityThomasB @XfinityBenjaminM

Sending an unrequested direct message to the support team is a violation of their forum guidelines.

Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478

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user_ab2212

Xfinity Support

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