Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_yot455
1st Topic

1 Message

Saturday, August 17th, 2024 3:04 AM

Xfinity support

I fell behind on my payments and my service was turned off reason being is I had a liver transplant within a year ago and I've had several issues I just had to have surgery again so I was not able work I will be returning to work September 1st unfortunately though I do need the Internet due to medical reasons for my diabetes and other equipment I'm on for my transplant is there anyway I can make payment arrangements to pay off my past two pounds and at least get my internet turned back on I do not care about the other channels right now

[Edited: "Personal Information"]

Question

 • 

Updated 

3 months ago

 • Edited

19

1

0

Was this helpful?

XfinityKassie

Official Employee

 • 

1.3K Messages

3 months ago

 

user_yot455 Good morning! We appreciate you taking the time to reach out to our Community Forums Team for assistance with your payment and getting your services restored. Sending good vibes with your journey, and wish you the best of luck. I'd be happy to take a look into your account and services and see what options are availble for getting your services restored. To begin, can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

0

0

forum icon

New to the Community?

Start Here